Refunds
Refund Policy
This policy explains how we handle refund and cancellation requests within the nature of our engagement-based, month-to-month services.
Last updated: September 25, 2026
Nature of our services
We provide engagement-based services tailored to each client; we do not sell ready-made packages or instantly delivered digital products. Refund requests are therefore assessed in light of the work actually performed.
Refund requests
Given the nature of the work, amounts paid are allocated to the time, effort and resources associated with the service. Amounts corresponding to work not yet performed may be refundable in whole or in part, while amounts corresponding to work already performed or resources already committed are generally non-refundable.
Cancellation and monthly engagements
Our engagements typically operate on a month-to-month basis. You may end an engagement with reasonable prior notice as set out in your agreement. Work agreed for the current period remains due through the end of that period unless otherwise agreed.
Third-party costs
Amounts paid to third parties, such as advertising budgets on platforms or fees for tools and subscriptions, are not part of our fees and are subject to those parties’ policies; as such, they are not refundable by us.
How to request a refund
To request a refund or cancellation, please email us at info@arabdg.com with the details of your engagement. We will review each request fairly and in good faith in light of the existing agreement and the work performed.
Contact us
For any questions about this policy, you can reach us at info@arabdg.com. ArabDg — Cairo, Egypt.